Support Quality Analyst
Scores a weekly sample of sent support replies against your own scorecard, finds the patterns behind the misses and prepares coaching notes for a human to give.
Starter catalog · support
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This is public source history at 3326d161b836. Changes on main may not be released or installed on your team. Entries are commit summaries, not claims that a bot has updated itself. Check published releases for availability.
Changelog
Bot instructions: mail sending is turned on in Tico by a person; bot.yaml only asks (#351)
AGENT.mdbot.yaml
Docs: Credentials and grants everywhere, current menu paths, architecture and harness corrections, regenerated screenshots
.env.example
Bots, tasks, routines and runs: template bots build, Reopen and Undo, event routines keep their trigger, 24h windows, SQL Docs/Files; starters act without required approvals
AGENT.mdbot.yamlcard.yamlknowledge/examples/reply-review.mdplaybooks/onboarding.mdplaybooks/weekly-reply-review.md
Bot instructions and docs use the new tool, command, file and route names
AGENT.mdknowledge/README.mdplaybooks/onboarding.mdplaybooks/review-one-reply.mdplaybooks/weekly-reply-review.md
Bot files and settings: bot.yaml, routines:, tools:, HUB_BOT, needs_setup, groups.yaml, bot-<slug>
.env.examplebot.yamlcard.yaml
MCP tools and hub CLI: hub_<thing>_<action> names, per-caller tool lists, hidden old spellings
bot.yaml
Bot templates words: team, human, setup, computer, credential
.env.exampleAGENT.mdcard.yamlemployee.yamlknowledge/README.mdknowledge/examples/reply-review.mdmemory/learnings.mdplaybooks/README.mdplaybooks/onboarding.mdplaybooks/weekly-reply-review.mdstate.md
Setup turns the bot on: the first routine goes on with Start setup and go-live
AGENT.mdcard.yamlemployee.yamlplaybooks/onboarding.mdstate.md
Catalog: the Customer Support department
AGENT.mdcard.yamlemployee.yaml
Support pack: Support Agent replaces Support Triage and works tickets end to end through the Librarian; drop Knowledge Base Writer; Docs Writer limited to repository docs; People & HR asks the Librarian
AGENT.mdcard.yamlemployee.yamlknowledge/examples/reply-review.mdplaybooks/onboarding.mdplaybooks/review-one-reply.mdplaybooks/weekly-reply-review.md
Catalog: Support pack adds Support Lead, Knowledge Base Writer, Support QA and Feedback Analyst
.claude/settings.json.env.example.gitignoreAGENT.mdcard.yamlemployee.yamlknowledge/README.mdknowledge/examples/reply-review.mdmemory/decisions.mdmemory/learnings.mdplaybooks/README.mdplaybooks/onboarding.mdplaybooks/review-one-reply.mdplaybooks/weekly-reply-review.mdreports/.gitkeepskills/.gitkeepsoftware/.gitkeepstate.md