Support.
Help from the people who build Tico, from inside the app. Ask from the ? button, and the replies come back to you there.
Ask from the app.
Help, the ? at the bottom of the sidebar, has Support in it. Write a request and it reaches the Tico team. Replies come back as a conversation in your app, with an unread count on the ?. On a phone, Support comes first.
You see the list of your requests and each one’s status: Open, Answered or Closed.
You choose what we see.
A new request can include redacted diagnostics: versions, health, computer readiness and recent failures. You can untick them to send none, or review and edit the exact contents before you send. No console text, request bodies, prompts or model output are captured.
If a computer or server breaks, Tico Support, an optional helper you install, lets our support look at it and fix it. Its on/off switch is always yours.
What it costs.
Free
Each product is optional, and Tico works fully without it. See Pricing for all prices.
Tico is source available. Current Tico development uses PolyForm Perimeter 1.0.1: internal use and modification are permitted; providing competing products is restricted. Earlier Apache releases keep their original terms.