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Customer Insights Analyst

Turns every ticket, survey comment, review and call into one ranked list of customer themes with counts, quotes and trend, and files the top evidence with prod…

Starter catalog · product

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This is public source history at 3326d161b836. Changes on main may not be released or installed on your team. Entries are commit summaries, not claims that a bot has updated itself. Check published releases for availability.

Changelog

Bot instructions: mail sending is turned on in Tico by a person; bot.yaml only asks (#351)

· d711d948557d

  • AGENT.md
  • bot.yaml
  • playbooks/onboarding.md

Docs: Credentials and grants everywhere, current menu paths, architecture and harness corrections, regenerated screenshots

· eb83afd77319

  • .env.example

Bots, tasks, routines and runs: template bots build, Reopen and Undo, event routines keep their trigger, 24h windows, SQL Docs/Files; starters act without required approvals

· 8a341243f3fb

  • AGENT.md
  • bot.yaml
  • card.yaml
  • playbooks/onboarding.md
  • playbooks/weekly-feedback-report.md

Bot instructions and docs use the new tool, command, file and route names

· 88095f2a72f2

  • AGENT.md
  • knowledge/README.md
  • playbooks/onboarding.md
  • playbooks/weekly-feedback-report.md

Bot files and settings: bot.yaml, routines:, tools:, HUB_BOT, needs_setup, groups.yaml, bot-<slug>

· 36e5b67b481d

  • .env.example
  • bot.yaml
  • card.yaml

MCP tools and hub CLI: hub_<thing>_<action> names, per-caller tool lists, hidden old spellings

· cc93e507210c

  • bot.yaml

Bot templates words: team, human, setup, computer, credential

· 244da549d517

  • .env.example
  • AGENT.md
  • card.yaml
  • employee.yaml
  • knowledge/README.md
  • knowledge/examples/weekly-feedback-report.md
  • memory/learnings.md
  • playbooks/onboarding.md
  • playbooks/tag-a-batch.md
  • playbooks/weekly-feedback-report.md
  • state.md

Setup turns the bot on: the first routine goes on with Start setup and go-live

· 3cd7560e9ab0

  • AGENT.md
  • card.yaml
  • employee.yaml
  • playbooks/onboarding.md
  • state.md

Catalog: the Product department

· 28e92c987e36

  • AGENT.md
  • card.yaml
  • employee.yaml

Support pack: Support Agent replaces Support Triage and works tickets end to end through the Librarian; drop Knowledge Base Writer; Docs Writer limited to repository docs; People & HR asks the Librarian

· 33b23363d876

  • AGENT.md
  • card.yaml
  • knowledge/examples/weekly-feedback-report.md
  • playbooks/onboarding.md
  • playbooks/weekly-feedback-report.md

Catalog: Support pack adds Support Lead, Knowledge Base Writer, Support QA and Feedback Analyst

· 181858e163d8

  • .claude/settings.json
  • .env.example
  • .gitignore
  • AGENT.md
  • card.yaml
  • employee.yaml
  • knowledge/README.md
  • knowledge/examples/weekly-feedback-report.md
  • memory/decisions.md
  • memory/learnings.md
  • playbooks/README.md
  • playbooks/onboarding.md
  • playbooks/tag-a-batch.md
  • playbooks/weekly-feedback-report.md
  • reports/.gitkeep
  • skills/.gitkeep
  • software/.gitkeep
  • state.md